Terms and conditions of sale
These general conditions of sale have as their object the distance sales of Fysilab products. Sales are governed by Legislative Decree 6 September 2005 n. 206 and, for Internet sales, by Legislative Decree 9 April 2003 n. 70.
How to order
Orders can be sent by connecting to the websites www.fysilab.it oroffer.fysilab.it
The sending of the order via the internet implies the acceptance of these general conditions of sale.
Product prices - product availability - Delivery costs
All product prices are indicated on the website and are inclusive of VAT
The prices are valid for Italy.
In the event of temporary unavailability of an ordered product, we will immediately suspend the payment procedure avoiding any charge to the Customer, and promptly inform him to agree on new delivery terms, product replacement, or order cancellation.
The fulfillment of each order is in any case subject to acceptance by Fysilab which may in any case, upon notice to the Customer and any refund if due, cancel the order.
Delivery costs, where required, are indicated in the order submission section.
If you wish to receive an invoice, you must make an explicit request at the time of the order, indicating the VAT number and the company name to which it should be registered.
Payments
The Customer can choose between the following payment methods
- cash on delivery: it means that you will pay in cash upon delivery of the goods; in this case, a collection fee is due for each order to the extent indicated in the order sending section.
- by credit card: we accept the main Italian credit cards
- with the Pay Pal system
Delivery
The ordered goods are delivered directly to the address indicated by the customer, on the ground floor.
Delivery usually takes place within 5 working days from the confirmation of receipt of the order; in any case, the goods will be delivered within a maximum of 20 days from the confirmation of receipt of the order.
The goods travel at the risk of Fysilab. The risk will be transferred to the customer upon delivery of the goods by the carrier appointed by Fysilab for the shipment.
Warranty
Fysilab guarantees its products in accordance with art. 128 et seq. of the Consumer Code and is liable for any lack of conformity of the products within two years of delivery.
Withdrawal
The Customer can exercise his right of withdrawal * by sending the attached form, and return the goods at their care and expense within 30 days of receipt by simple ordinary postal package. The customer can also make a partial withdrawal of the order.
Fysilab will reimburse, within 14 days of receipt of the returned goods or proof of shipment, the amount of the order including delivery costs if incurred at the time of the order (excluding additional contributions deriving from the Customer's choice, e.g. right of delivery ), but reserves the right to suspend payment until the goods are received or the Customer demonstrates their actual shipment.
Refunds will be made using the same payment method used in the initial transaction, with the exception of cash on delivery and by Pay Pal, cases in which the refund will be made by check or other means agreed with the Customer. In case of partial return, the delivery costs - if incurred at the time of the order - will be reimbursed in proportion.
Regardless of the warranty and withdrawal rules, we remind our customers that the "rewarded or reimbursed" rule always applies to Fysilab; this means that for us the most important thing is the satisfaction of our customer. Contact us in any case, because we will be committed to find together a solution that will make you happy.
* Further information on the right of withdrawal in the dedicated section
Communications and Complaints
For any complaints, for any communication or report, the customer can contact Fysilab at the email address info@fysilab.it or by writing to FYSILAB Customer Service c / o CPA, via G. Rossini 14 - 12051 Alba (CN)
RIGHT OF WITHDRAWAL
You have the right to withdraw from the contract, without stating the reasons, within 30 days and not only within the 14 days required by law. The withdrawal period expires after 30 days from the day you acquire physical possession of the goods. To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by means of an explicit declaration to be sent by e-mail to info@fysilab.it. To this end, you can use the model of withdrawal notice that you find below, or another text of your choice. To meet the withdrawal deadline, it is sufficient for you to send the communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.
If you withdraw from this contract, you will be reimbursed for all payments you have made to us, including delivery costs if incurred at the time of the order (with the exception of additional contributions deriving from your choice, for example the contribution for the right cash on delivery), without undue delay and in any case within 14 days of receipt of the goods or proof of their shipment. These refunds will be made using the same payment method you used for the initial transaction, with the exception of cash on delivery and by Pay Pal, cases in which the refund will be made by check or other means agreed with the Customer. The reimbursement may be suspended until the goods are received or until the consumer demonstrates that he has returned the goods, whichever is the earlier. Please return the goods to FYSILAB Customer Service c / o CPA Srl via Rossini, 14 12051 ALBA (CN), without undue delay and in any case within 14 days from the day on which you have communicated your withdrawal from this contract. The deadline is met if you send back the goods before the 14-day period has expired. The direct costs of the return will be at your expense. You are only responsible for the decrease in value of the goods resulting from the handling of the goods other than that necessary to establish the nature, characteristics and functioning of the goods.